According to Google Maps, the distance between California and the Philippine capital Metro Manila is 7,138 miles. And this is exactly how far the newest member of my team is from me — a 27-year old guy name Joseph. Outsourcing isn’t something every entrepreneur in the Western Hemisphere is comfortable doing, but this is an era when I can confidently say that we are living in a truly interconnected flat world. When you call the customer service or technical support department of your various big service providers, there’s a good chance that you’ll be attended to by Bharat in Mumbai rather than John in New York. Oceans away, but technology made it possible.
Anyway, back to Joseph… (more…)