Outsourcing Email Management

In my previous post I mentioned how my virtual assistant is doing a great job with the diversity of projects I’ve given her.  In fact here is what she wrote me:

“I am happy to work for you for the fact i really enjoy the work rather than the pay. When we had chatted once i have stated this clearly i hope…. But to be true, i long for your projects because they are so interesting (i am not flattering sir) and give me enjoyment and satisfaction…”

What a great email to receive… I gave her a 17% raise!

One frustration is I’ve given her all the projects I had been storing up just for a Virtual Assistant.  I’m running our of things for her to do.

It’s time to step things up!

One of the things that is a HUGE time suck is managing emails from my community forums.  I decided I needed to have her monitor all the support requests from 2 of my forums.  I have taught her how to reset passwords (80% of the emails) and to reply to a plethora of other request.   I also have her delete the auto responders, spam, etc. from the account.  She will also take care of the spam blocking emails from places like Excite that require a person to visit a link and verify the email came from a person.  If there are requests she can’t answer I have her move them into an escalated folder for my attention.

I’m hoping this will keep her busy and will free me up.

Oh, one important footnote / suggestion:  I’ve been compiling all my instructions I send to her in one Word document.  Heaven forbid that if I ever loose her I’ll hopefully be able to shorten the learning curve substantially for the next person.

Written by in: Outsourcing |

I’m In Virtual Assistant Love!

Things have been going Great with my oDesk virtual assistant.  She’s been great at completing all the projects I’ve given her.   Here is a list of the projects she’s worked on:

  • Compile a list of potential sponsors for one of my community sites and rank them based on criteria such as “Are they advertising on Google?”   “Do they have a forum / community section of their site?” etc.  Organize all the information including contact pages, phone numbers, etc.
  • Copy all the content (80 pages), page by page, from one of my static sites into WordPress
  • Compile a list of content submissions from my community and rank them based on my criteria
  • Search my forum for information on a topic and collect all the content into a page with links back to the post so I could quickly write a content page from the information.
  • Take the very static pages (180) from a site I purchased and remove the static head / foot information and insert a php header and footer.
  • For a new forum I had her do a Google search for key terms and look for popular forums in my niche.  I had her review and compile a list of the forum categories and sort by popularity.  This really helped me determine which categories to setup on my new forum.

I’m so happy I found this provider!  While I feel I’m just scratching the surface on what I can do with outsourcing I’ve got the feeling that if I can duplicate this with all the other diverse skill areas of my life then I’ll be in a super productive spot!

Written by in: Outsourcing |

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